Frequently Asked Questions
Everything you need to know about our collections, shipping, and services.
Where are Officine Générale products manufactured?
Most of our collections are ethically produced in Europe, specifically in Portugal, Italy, and France. We prioritize high-quality fabrics from renowned Japanese, British, and Italian mills to ensure the longevity and integrity of every garment.
What are your international shipping options and costs?
We offer worldwide shipping via DHL Express. Shipping costs and delivery times vary by destination: typically 1-2 business days for Europe and 3-5 business days for the rest of the world. Free shipping is available on orders above a specific threshold depending on your region.
What is your return policy?
We accept returns within 14 days of receiving your order. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How can I determine my correct size?
Each product page includes a detailed 'Size Guide' with specific measurements. As our cuts range from slim to oversized, we recommend comparing the measurements to a similar garment you already own. If you are between sizes, we generally suggest sizing up for our tailored pieces.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. For customers in certain regions, we also offer localized payment options such as Klarna or Alma for installment payments.
Are duties and taxes included in the final price?
For orders shipped within the European Union, VAT is included. For international orders (DDU/DAP), duties and taxes may be collected by the carrier upon delivery depending on your local customs regulations.